Hotspot Lending Program

Reserve a mobile hotspot online.

The hotspot lending program is a free service that allows EMPL adult cardholders to borrow a mobile hotspot and connect to the internet from almost anywhere!

Frequently Asked Questions

What is a hotspot?

A hotspot is an area where a user can access the internet wirelessly via Wi-Fi. A mobile hotspot device enables users to connect to the internet using a small box with a cell phone data plan that they can bring with them wherever they go. Similar to a data plan for a cell phone, as long as the device can connect to the cell tower, users can access the internet.

The mobile hotspot device itself emits a Wi-Fi signal that users can connect their personal devices to, like a laptop, tablet, or smartphone, in order to use the internet.

Who can borrow a mobile hotspot?

Anyone age 18+ with an EMPL card in good standing can borrow a mobile hotspot.

For how long can I borrow a mobile hotspot?

You can check out and use a mobile hotspot for free for 13 days (including the pickup date), with no renewals. The wireless service on the mobile hotspot will be turned off if it is not returned on the due date.

If you return the mobile hotspot late you will be charged a fine of $1.00 per day until it is returned. We ask that you make every effort to return the mobile hotspot on time, as you will negatively impact the next patron’s booking if you do not.

Patrons may borrow a mobile hotspot once in a 30 day period.

Where do I check out and return the mobile hotspot?

After reserving a mobile hotspot online, visit the Library’s Reference Desk on the pickup date with your library card and a librarian will complete the checkout.  The loan period is 13 days, beginning with and including the pickup date. If you do not pick up the mobile hotspot within four days, the Library will cancel your booking.  Picking up late will not extend your due date. Patrons may borrow a mobile hotspot once in a 30 day period.

You are welcome to place the mobile hotspot kit in the book drop for an after-hours return. You may also return the mobile hotspot at the Circulation Desk or Reference Desk.  The mobile hotspot cannot be checked-in at the self-service kiosk.

What is the coverage area of the mobile hotspot?

The Library’s mobile hotspots use the T-Mobile 4G LTE coverage area.

What comes in a mobile hotspot kit?

  • 1 carrying case
  • 1 information card
  • 1 mobile hotspot device
  • 1 micro USB charging cable*
  • 1 power adapter*

* Some of the Library’s mobile hotspot kits have the charging cable and power adapter permanently connected together.

Where can I get more information about the hotspot device?

Visit T-Mobile’s support site to find an overview of the Coolpad Surf, Alcatel LINKZONE, and Franklin T9 devices.

Are there any restrictions on data or internet use with the mobile hotspots?

Data usage is unlimited and internet content filtering is NOT provided through the mobile hotspot.

The Library does not track any internet usage. By using the mobile hotspot you are agreeing that you will not take part in any illegal activities.

The Library is not responsible for any files, data, or personal information accessed or transmitted using the mobile hotspot device.

Can I use the mobile hotspot outside of the U.S.?

You can only use the mobile hotspot inside the continental U.S. There is no international data or roaming.

The mobile hotspots use the T-Mobile 4G LTE coverage area.

How many devices can be connected to a mobile hotspot?

Up to 15 devices can be connected to the hotspot at one time and data is unlimited.

What if I lose or damage the mobile hotspot?

If you lose or damage a mobile hotspot you will be charged a replacement fee. Replacement fees for lost or damaged hotspots are:

  • Entire mobile hotspot kit: $101
  • Mobile hotspot device: $72
  • Carrying case: $14
  • Power adapter: $10*
  • Micro USB charging cable: $5*

* Some of the Library’s mobile hotspot kits have the charging cable and power adapter permanently connected together.

Can I renew a mobile hotspot?

No, mobile hotspots are not renewable. Patrons may borrow a mobile hotspot once in a 30 day period.

How much does it cost to borrow a mobile hotspot?

There is no charge to borrow and use a mobile hotspot. You can check out and use a mobile hotspot for free for 13 days (including the pickup date). If you return the mobile hotspot late you will be charged a fine of $1.00 per day until it is returned. If you lose or damage a hotspot you will be charged a replacement fee:

  • Entire mobile hotspot kit: $101
  • Mobile hotspot device: $72
  • Carrying case: $14
  • Power adapter: $10*
  • Micro USB charging cable: $5*

* Some of the Library’s mobile hotspot kits have the charging cable and power adapter permanently connected together.

 

Unanswered questions?  Call the Reference Desk at 794-2570, option 2.