Hotspot Lending Program

The hotspot lending program is a free service that allows EMPL adult cardholders to borrow a mobile hotspot and connect to the internet from just about anywhere.

PLEASE READ: The library facility is closed for renovations until early Spring 2021.  During the closure, the library is offering curbside pickup of materials, including hotspots, at the former Mall At The Source, now Samanea.  For safety reasons, you must have a pickup appointment scheduled before coming to Samanea.  1. Start by placing a request in the library catalog:  http://encore.alisweb.org/iii/encore/record/C__Rb12604494. 2. Once a hold is triggered for an available device, a staff member will call you to schedule a pickup appointment. Call the library at 794-2570 if you require further assistance.

Frequently Asked Questions

What is a hotspot?

A hotspot is an area where a user can access the internet wirelessly via Wi-Fi. A mobile hotspot device enables users to connect to the internet using a small box with a cell phone data plan that they can bring with them wherever they go. Similar to a data plan for a cell phone, as long as the device can connect to the cell tower, users can access the internet.

The mobile hotspot device itself emits a Wi-Fi signal that users can connect their personal devices to, like a laptop, tablet, or smartphone, in order to use the internet.

Who can borrow a mobile hotspot?

Anyone age 18+ with an EMPL card in good standing can borrow a mobile hotspot.

For how long can I borrow a mobile hotspot?

You can check out and use a mobile hotspot for free for 14 days, with no renewals. The wireless service on the mobile hotspot will be turned off if it is not returned on the due date.

If you return the mobile hotspot late you will be charged a fine of $1.00 per day until it is returned. 

Patrons may borrow a mobile hotspot once in a 30 day period.

Where do I check out and return the mobile hotspot?

During its renovation, the Library is providing a curbside pickup at Samanea (the former Mall At The Source, a.k.a. Fortunoff’s).  

Picking up late will not extend your due date. Patrons may borrow a mobile hotspot once in a 30 day period.

You are welcome to return the mobile hotspot kit in the book drop. The Library’s drop has been relocated to the school district’s Salisbury Center, 718 The Plain Road, Westbury.  You may also return the mobile hotspot to Samanea between 10 and 4 Monday through Saturday.  

What is the coverage area of the mobile hotspot?

The Library’s mobile hotspots use the T-Mobile 4G LTE coverage area.

What comes in a mobile hotspot kit?

  • 1 carrying case
  • 1 information card
  • 1 mobile hotspot device
  • 1 micro USB charging cable*
  • 1 power adapter*

* Some of the Library’s mobile hotspot kits have the charging cable and power adapter permanently connected together.

Where can I get more information about the hotspot device?

Visit T-Mobile’s support site to find an overview of the Coolpad Surf, Alcatel LINKZONE, and Franklin T9 devices.

Are there any restrictions on data or internet use with the mobile hotspots?

Data usage is unlimited and internet content filtering is NOT provided through the mobile hotspot.

The Library does not track any internet usage. By using the mobile hotspot you are agreeing that you will not take part in any illegal activities.

The Library is not responsible for any files, data, or personal information accessed or transmitted using the mobile hotspot device.

Can I use the mobile hotspot outside of the U.S.?

You can only use the mobile hotspot inside the continental U.S. There is no international data or roaming.

The mobile hotspots use the T-Mobile 4G LTE coverage area.

How many devices can be connected to a mobile hotspot?

Up to 15 devices can be connected to the hotspot at one time and data is unlimited.

What if I lose or damage the mobile hotspot?

If you lose or damage a mobile hotspot you will be charged a replacement fee. Replacement fees for lost or damaged hotspots are:

  • Entire mobile hotspot kit: $101
  • Mobile hotspot device: $72
  • Carrying case: $14
  • Power adapter: $10*
  • Micro USB charging cable: $5*

* Some of the Library’s mobile hotspot kits have the charging cable and power adapter permanently connected together.

Can I renew a mobile hotspot?

No, mobile hotspots are not renewable. Patrons may borrow a mobile hotspot once in a 30 day period.

How much does it cost to borrow a mobile hotspot?

There is no charge to borrow and use a mobile hotspot. You can check out and use a mobile hotspot for free for the entire loan period (14 days). If you return the mobile hotspot late you will be charged a fine of $1.00 per day until it is returned. If you lose or damage a hotspot you will be charged a replacement fee:

  • Entire mobile hotspot kit: $101
  • Mobile hotspot device: $72
  • Carrying case: $14
  • Power adapter: $10*
  • Micro USB charging cable: $5*

* Some of the Library’s mobile hotspot kits have the charging cable and power adapter permanently connected together.

 

Unanswered questions?  Call 794-2570 and ask to speak to Reference.